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~isPartOf:"Journal of retailing"
~language:"bos"
~language:"bul"
~language:"deu"
~language:"eng"
~language:"spa"
~person:"Mattila, Anna S."
~source:"econis"
~subject:"Corporate social responsibility"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article in journal"
~type_genre:"Bibliografie"
~type_genre:"Bibliographie enthalten"
~type_genre:"Conference paper"
~type_genre:"Konferenzbeitrag"
~type_genre:"Ratgeber"
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Corporate social responsibility
Beschwerdemanagement
1
Beziehungsmarketing
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Buyer-seller relationship
1
Complaint management
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Consumer behaviour
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Corporate Social Responsibility
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Customer loyalty
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Customer satisfaction
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Dienstleistungsqualität
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Konsumentenverhalten
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Kundenzufriedenheit
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Lieferantenmanagement
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Relationship marketing
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Mattila, Anna S.
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Bodur, H. Onur
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Bolton, Lisa E.
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Journal of retailing
International journal of hospitality management
4
The journal of services marketing
3
Cornell hospitality quarterly : CQ
2
Journal of business research : JBR
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of hospitality marketing & management
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Journal of business ethics : JOBE
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Journal of financial services marketing : JFSM
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Journal of service management
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Tourism economics : the business and finance of tourism and recreation
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ECONIS (ZBW)
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How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
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