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~isPartOf:"Journal of retailing"
~language:"bos"
~language:"bul"
~language:"deu"
~language:"eng"
~language:"spa"
~person:"Mattila, Anna S."
~source:"econis"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article in journal"
~type_genre:"Bibliografie"
~type_genre:"Bibliographie enthalten"
~type_genre:"Conference paper"
~type_genre:"Konferenzbeitrag"
~type_genre:"Ratgeber"
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Beschwerdemanagement
1
Beziehungsmarketing
1
Buyer-seller relationship
1
Complaint management
1
Consumer behaviour
1
Corporate Social Responsibility
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Corporate social responsibility
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Mattila, Anna S.
Grewal, Dhruv
43
Roggeveen, Anne L.
30
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18
Kopalle, Praveen K.
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Dant, Rajiv P.
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Gauri, Dinesh Kumar
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Neslin, Scott A.
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Skiera, Bernd
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Talukdar, Debabrata
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Journal of retailing
International journal of hospitality management
49
Journal of business research : JBR
12
The journal of services marketing
10
Cornell hospitality quarterly : CQ
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
International journal of contemporary hospitality management
7
The Cornell hospitality quarterly
7
Journal of hospitality marketing & management
6
Journal of service management
4
Journal of travel and tourism marketing
4
Journal of service research
3
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research : JSR
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
Services marketing quarterly
2
Tourism economics : the business and finance of tourism and recreation
2
Tourism management : research, policies, practice
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Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Electronic commerce research
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European journal of marketing
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International journal of internet marketing and advertising : IJIMA
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International journal of retail & distribution management
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International journal of revenue management : IJRM
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Journal of business ethics : JOBE
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Journal of financial services marketing : JFSM
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Journal of global marketing
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Journal of international consumer marketing
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Journal of marketing channels : ... distribution systems, strategy, and management
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Journal of marketing theory and practice
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The journal of product & brand management
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The real estate finance journal
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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ECONIS (ZBW)
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How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
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