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~isPartOf:"Journal of retailing"
~person:"Blut, Markus"
~person:"Fu, Xiaoxiao"
~person:"Svensson, Göran"
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
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Search: "Customer relationship management"
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Beziehungsmarketing
Customer satisfaction
Consumer behaviour
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Relationship marketing
2
Switching behaviour
2
Switching costs
2
Wechselverhalten
2
Customer relationships
1
Customer retention management
1
Dienstleistungsqualität
1
Einzelhandel
1
Hierarchical linear modeling
1
Hierarchical regression
1
Meta-Analyse
1
Meta-analysis
1
Prospect Theory
1
Prospect theory
1
Repurchase behavior
1
Retail trade
1
Service characteristics
1
Service quality
1
Service retailing
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Blut, Markus
Fu, Xiaoxiao
Svensson, Göran
Tanford, Sarah
Grewal, Dhruv
8
Noble, Stephanie M.
5
Verhoef, Peter C.
4
Cronin, J. J.
3
Evanschitzky, Heiner
3
Lemon, Katherine N.
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Biswas, Dipayan
2
Calantone, Roger J.
2
Chen, Jialie
2
Fumagalli, Elena
2
Gangwar, Manish
2
Gustafsson, Anders
2
Hult, G. Tomas M.
2
Kumar, V.
2
Langerak, Fred
2
Mittal, Vikas
2
Reinartz, Werner J.
2
Rudolph, Thomas
2
Ruyter, Ko de
2
Schumann, Jan Hendrik
2
Smith, Jeffery S.
2
Soysal, Gonca
2
Tsiros, Michael
2
Wang, Jeff Jianfeng
2
Zablah, Alex R.
2
Zhang, Yufei
2
Acuti, Diletta
1
Ahlbom, Carl-Philip
1
Aiello, Gaetano
1
Ailawadi, Kusum L.
1
Aiolfi, Simone
1
Alavi, Sascha
1
Algesheimer, René
1
Anderl, Eva
1
Andrews, Demetra
1
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Journal of retailing
International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
The journal of business & industrial marketing
5
International journal of contemporary hospitality management
4
International journal of procurement management
4
Journal of business-to-business marketing
4
Tourism management : research, policies, practice
4
International journal of business excellence
3
International journal of business excellence : IJBEX
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of business research : JBR
2
Journal of the Academy of Marketing Science
2
Marketing intelligence & planning
2
African journal of economic and management studies : AJEMS
1
Die Betriebswirtschaft : DBW
1
European business review
1
European journal of marketing : EJM
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International journal of business governance and ethics : IJBGE
1
International journal of electronic customer relationship management : IJECRM
1
International journal of logistics economics and globalisation
1
Journal of contemporary marketing science
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service research
1
Journal of service research : JSR
1
Journal of travel and tourism marketing
1
Kundenmanagement
1
Marketing letters : a journal of research in marketing
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
South African journal of economic and management sciences
1
SpringerLink / Bücher
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
2
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1
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
2
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
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