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~isPartOf:"Journal of retailing"
~person:"Blut, Markus"
~subject:"Consumer behaviour"
~subject:"Deutschland"
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Consumer behaviour
Deutschland
Dienstleistungsqualität
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Meta-Analyse
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Blut, Markus
Grewal, Dhruv
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Gustafsson, Anders
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Journal of retailing
Journal of retailing and consumer services
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The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
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