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~isPartOf:"Journal of retailing"
~person:"Guzman, Francisco"
~person:"Mattila, Anna S."
~person:"Paul, Justin"
~subject:"Brand image"
~subject:"Brand management"
~subject:"E-commerce"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Article"
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Beschwerdemanagement
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Beziehungsmarketing
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Buyer-seller relationship
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Consumer behaviour
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Corporate Social Responsibility
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Guzman, Francisco
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Journal of retailing
Journal of business research : JBR
11
The journal of product & brand management
10
Journal of retailing and consumer services
8
International journal of contemporary hospitality management
4
International journal of hospitality management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
The journal of services marketing
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International journal of consumer studies
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International marketing review
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Services marketing quarterly
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Cornell hospitality quarterly : CQ
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European journal of marketing : EJM
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International business review : the official journal of the European International Business Academy
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Journal of research in interactive marketing : interactive marketing and computer-mediated communication
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Journal of strategic marketing
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Psychology & marketing
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Technovation : the international journal of technological innovation, entrepreneurship and technology management
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The Cornell hospitality quarterly
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How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
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