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~isPartOf:"Journal of retailing"
~person:"Perdue, Richard R."
~person:"Sesé, F. Javier"
~subject:"Omni-channel customer management"
~subject:"Service quality"
~subject:"Social Web"
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Journal of retailing
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
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