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~isPartOf:"Journal of retailing"
~subject:"Arbeitszufriedenheit"
~subject:"Job satisfaction"
~subject:"Physical distribution"
~subject:"Relationship marketing"
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Search: subject_exact:"Salespersons"
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Arbeitszufriedenheit
Job satisfaction
Physical distribution
Relationship marketing
Salespeople
23
Verkaufspersonal
23
Einzelhandel
12
Retail trade
12
Beziehungsmarketing
7
Consumer behaviour
7
Konsumentenverhalten
7
Customer satisfaction
6
Kundenzufriedenheit
6
Arbeitsleistung
5
Job performance
5
Selling
5
Verkauf
5
Arbeitsverhalten
4
Customer service
4
Kundenservice
4
Leistungsmotivation
4
Work behaviour
4
Work motivation
4
Dienstleistungsqualität
3
Frontline employees
3
Internal communication
3
Interne Kommunikation
3
Personality psychology
3
Persönlichkeitspsychologie
3
Service quality
3
Customer experience
2
Employee retention
2
Führungsstil
2
Leadership style
2
Mitarbeiterbindung
2
Online retailing
2
Online-Handel
2
Organizational identification
2
Personal selling
2
Sales performance
2
Viral marketing
2
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9
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Article
11
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Article in journal
11
Aufsatz in Zeitschrift
11
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English
11
Author
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Zablah, Alex R.
2
Alavi, Sascha
1
Arndt, Aaron D.
1
Baldus, Brian
1
Blessing, Gerald
1
Bolander, Willy
1
Brown, Tom
1
Calantone, Roger J.
1
Dahlén, Micael
1
Danaher, Tracey S.
1
Fumagalli, Elena
1
Gremler, Dwayne D.
1
Gwinner, Kevin P.
1
Holmqvist, Jonas
1
Hughes, Douglas E.
1
Jung, Jin Ho
1
Karande, Kiran
1
Landry, Timothy D.
1
Lee, Na Young
1
Lunardo, Renaud
1
Natter, Martin
1
Noble, Stephanie M.
1
Pappas, Alec
1
Reinartz, Werner J.
1
Richards, Keith A.
1
Rouziou, Maria
1
Ryari, Hanaa
1
Sok, Keo Mony
1
Sok, Phyra
1
Spreng, Richard A.
1
Van Vaerenbergh, Yves
1
Wieseke, Jan
1
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Published in...
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Journal of retailing
Industrial marketing management : the international journal for industrial and high-tech firms
67
The journal of personal selling & sales management : JPSSM
57
Journal of business research : JBR
32
The journal of business & industrial marketing
29
Journal of personal selling & sales management
25
Journal of the Academy of Marketing Science
20
Journal of retailing and consumer services
18
Journal of business-to-business marketing
14
Journal of marketing
12
The Oxford handbook of strategic sales and sales management
10
The service industries journal
10
SpringerLink / Bücher
9
European journal of marketing : EJM
8
Journal of business ethics : JOBE
8
Journal of service research : JSR
8
Journal of strategic marketing
7
International journal of hospitality management
6
International journal of retail & distribution management
6
Journal of financial services marketing : JFSM
6
Journal of service research
6
Marketing intelligence & planning
6
Journal of managerial issues : JMI
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
Psychology & marketing
5
Asia Pacific journal of marketing and logistics
4
Journal of marketing channels : ... distribution systems, strategy, and management
4
The international review of retail, distribution and consumer research
4
The journal of services marketing
4
Australasian marketing journal
3
Business horizons
3
European journal of marketing
3
Gabler Edition Wissenschaft
3
International journal of contemporary hospitality management
3
International journal of logistics : research and applications
3
Journal of Asia Business Studies
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of hospitality marketing & management
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of service theory and practice
3
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ECONIS (ZBW)
11
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1
-
10
of
11
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articles prioritized
date (newest first)
date (oldest first)
1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
3
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
4
Reimagining personalization in the physical store
Reinartz, Werner J.
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 563-579
Persistent link: https://www.econbiz.de/10014465653
Saved in:
5
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
Saved in:
6
Drown or blossom? : the impact of perceived chronic time pressure on retail salespeople's performance and customer-salesperson relationships
Ryari, Hanaa
;
Alavi, Sascha
;
Wieseke, Jan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10012648989
Saved in:
7
Do mystery shoppers really predict customer satisfaction and sales performance?
Blessing, Gerald
;
Natter, Martin
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 47-62
Persistent link: https://www.econbiz.de/10012130005
Saved in:
8
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
9
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
10
An examination of frontline cross-functional integration during retail transactions
Arndt, Aaron D.
;
Karande, Kiran
;
Landry, Timothy D.
- In:
Journal of retailing
87
(
2011
)
2
,
pp. 225-241
Persistent link: https://www.econbiz.de/10009240254
Saved in:
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