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~isPartOf:"Journal of retailing"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Kundenzufriedenheit"
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Customer satisfaction
Einzelhandel
Kundenzufriedenheit
Omnichannel retailing
4
Multichannel strategy
3
Multikanalvertrieb
3
Online retailing
3
Online-Handel
3
Beziehungsmarketing
2
Consumer behaviour
2
Distribution channel
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E-commerce
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Electronic Commerce
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Konsumentenverhalten
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Relationship marketing
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Retail trade
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Vertriebsweg
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Assortment
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Channel cannibalization
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Channel integration
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Channel synergies
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Customer experience measurement
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Dienstleistungsqualität
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E-Commerce
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Fashion
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Fashion goods
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Innovation
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Innovation management
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Innovationsmanagement
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Inventory
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Lieferkette
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Long tail theory
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Measurement
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Messung
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Multi-channel management
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Multichannel customer behavior
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Order delivery
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Order fulfillment
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Binder, Jochen
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Carlson, Jamie
1
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Grewal, Dhruv
1
Gudergan, Siegfried
1
Herhausen, Dennis
1
Herrmann, Andreas
1
Jindal, Rupinder P.
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Namin, Aidin
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Rahman, Syed Mahmudur
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Ratchford, Brian Thomas
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Journal of retailing
Journal of retailing and consumer services
13
Management science : journal of the Institute for Operations Research and the Management Sciences
6
International journal of retail and distribution management
4
European journal of operational research : EJOR
3
Managing customer experiences in an omnichannel world : melody of online and offline environments in the customer journey
3
International journal of production economics
2
Journal of operations management
2
Transportation research / E : an international journal
2
Administrative Sciences : open access journal
1
Advances in business and management forecasting
1
Asia Pacific journal of marketing and logistics
1
Benchmarking : an international journal
1
Business horizons
1
Cogent business & management
1
Decision sciences
1
Electronic commerce research
1
European journal of marketing
1
IEEE transactions on engineering management : EM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of innovation and technology management : IJITM
1
International journal of logistics systems and management : IJLSM
1
International journal of production research
1
International journal of technology marketing : IJTMkt
1
Journal of advances in management research : JAMR
1
Journal of business research : JBR
1
Journal of internet commerce
1
Journal of marketing research
1
Journal of strategic marketing
1
Journal of the Operational Research Society
1
Les cahiers du GERAD
1
Marketing intelligence & planning
1
Operations management research : OMR ; advancing practice through theory
1
Operations research perspectives
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Service business
1
Working paper series : WPS
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ECONIS (ZBW)
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Innovations in retail delivery : current trends and future directions
Ratchford, Brian Thomas
;
Gauri, Dinesh Kumar
;
Jindal, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 547-562
Persistent link: https://www.econbiz.de/10014465650
Saved in:
2
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
3
Integrating bricks with chicks : retailer-level and channel-level outcomes of online-offline channel integration
Herhausen, Dennis
;
Binder, Jochen
;
Schloegel, Marcus
; …
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 309-325
Persistent link: https://www.econbiz.de/10011309670
Saved in:
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