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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of retailing"
~language:"eng"
~person:"Angell, Robert J."
~subject:"Retail trade"
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Retail trade
Arbeitskräfte
1
Arbeitsleistung
1
Customer service
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Einzelhandel
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Employee performance
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Frontline employees
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Internet marketing
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Leistungsmotivation
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Monitoring
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Online retailing
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Online reviews
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Online-Handel
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Angell, Robert J.
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Journal of retailing and consumer services
Journal of retailing
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How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
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