//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Service Value als Werttreiber : Konzepte, Messung und Steuerung"
~isPartOf:"The Sage handbook of hospitality management"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service-Management"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Dienstleistungsmanagement
47
Service management
47
Consumer behaviour
12
Konsumentenverhalten
12
Beziehungsmarketing
11
Relationship marketing
11
Betriebliche Wertschöpfung
10
Customer satisfaction
10
Value creation
10
Dienstleistungsqualität
8
Service quality
8
Dienstleistungssektor
6
Service industry
6
Customer integration
5
Dienstleistung
5
Gastgewerbe
5
Hospitality industry
5
Kundenintegration
5
Services
5
Gastronomie
4
Hotel industry
4
Hotellerie
4
Restaurant industry
4
USA
4
United States
4
Business process management
3
Customer service
3
Customer value
3
Dienstleistungsmarketing
3
Kundenservice
3
Kundenwert
3
Prozessmanagement
3
Service-Dominant Logic
3
Service-dominant logic
3
Services marketing
3
Definition
2
Deutschland
2
Einzelhandel
2
Erfolgsfaktor
2
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
10
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Aufsatz im Buch
4
Book section
4
Case study
1
Fallstudie
1
Language
All
English
7
German
3
Author
All
Abuelsamen, Amjad
1
Ashill, Nick
1
Bertels, Victoria
1
Bertels, Viktoria
1
Bolton, Ruth N.
1
Chandler, Jennifer D.
1
Gibbs, Tanya
1
Graf, Albert
1
Gustafsson, Anders
1
Kim, Namwoon
1
Kwortnik, Robert J.
1
Leischnig, Alexander
1
Lusch, Robert F.
1
Maas, Peter
1
Messer, Uwe
1
Roth, Stefan
1
Semaan, Rania W.
1
Sharma, Piyush
1
Stoppel, Eduard
1
Tam, Jackie L. M.
1
Tarasi, Crina O.
1
Thompson, Gary M.
1
Voeth, Markus
1
Walker, Beth A.
1
Watson, Stevie
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
Journal of service research : JSR
Service Value als Werttreiber : Konzepte, Messung und Steuerung
The Sage handbook of hospitality management
International journal of hospitality management
9
International journal of contemporary hospitality management
5
International journal of services and operations management
5
International journal of services, economics and management
3
Journal of business research : JBR
3
Journal of service theory and practice : JSTP
3
Management decision : MD
3
Tourism management : research, policies, practice
3
Fokus Dienstleistungsmarketing
2
Global cases on hospitality industry
2
Harvard business review : HBR
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Managing service quality : MSQ ; an international journal
2
SpringerLink / Bücher
2
The journal of services marketing
2
Baltic Journal of Economic Studies
1
Basler Schriften zum Marketing
1
Business process management journal
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
European journal of marketing
1
Faculty & research / Insead : working paper series
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Research
1
Globalisierung und Wirtschaftswachstum mittelständischer Unternehmungen : XV. Betriebswirtschaftliche Tage zu Schwerin ; 27. und 28. Oktober 2005, Crowne Plaza Hotel Schwerin
1
Human systems management : HSM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
1
International journal of business and economics
1
International journal of business and globalisation : IJBG
1
International journal of business environment : IJBE
1
International journal of business innovation and research
1
International journal of entrepreneurship and innovation management
1
International journal of financial services management : IJFSM
1
International journal of innovation management
1
International journal of internet and enterprise management : IJIEM
1
International journal of management practice : IJMP
1
International journal of managerial and financial accounting
1
more ...
less ...
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Understanding organization-customer links in a service setting in Russia
Ashill, Nick
;
Abuelsamen, Amjad
;
Gibbs, Tanya
;
Semaan, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209699
Saved in:
2
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
3
Service Value durch Customization : Implikationen für die Gestaltung des Dienstleistungsmanagements
Leischnig, Alexander
;
Messer, Uwe
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 245-264)
.
2014
Persistent link: https://www.econbiz.de/10010359508
Saved in:
4
Preissysteme zur Gestaltung und Aufteilung des Service Value
Roth, Stefan
;
Stoppel, Eduard
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 183-204)
.
2014
Persistent link: https://www.econbiz.de/10010359517
Saved in:
5
Customer value from a customer perspective : a comprehensive review
Graf, Albert
;
Maas, Peter
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 59-87)
.
2014
Persistent link: https://www.econbiz.de/10010359525
Saved in:
6
Service Value von produktbegleitenden Dienstleistungen
Voeth, Markus
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 283-300)
.
2014
Persistent link: https://www.econbiz.de/10014574642
Saved in:
7
Consumer responses to service situations : tests for main and interaction effects
Watson, Stevie
- In:
Journal of retailing and consumer services
19
(
2012
)
3
,
pp. 287-296
Persistent link: https://www.econbiz.de/10009541359
Saved in:
8
Unifying service marketing and operations with service experience management
Kwortnik, Robert J.
;
Thompson, Gary M.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 389-406
Persistent link: https://www.econbiz.de/10003853593
Saved in:
9
Demystifying intercultural service encounters : toward a comprehensive conceptual framework
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 227-242
Persistent link: https://www.econbiz.de/10003901062
Saved in:
10
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->