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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of strategic marketing"
~person:"Mattila, Anna S."
~person:"Paul, Justin"
~subject:"Brand image"
~subject:"E-commerce"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Handbuch"
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Brand image
E-commerce
Service quality
Consumer behaviour
16
Konsumentenverhalten
16
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Online retailing
4
Online-Handel
4
Beziehungsmarketing
3
Confidence
3
Purchase intention
3
Relationship marketing
3
Vertrauen
3
Brand
2
Brand management
2
Consumer attitude
2
Einzelhandel
2
Environmental consciousness
2
Green products
2
Luxury consumers
2
Luxury goods
2
Luxusgüter
2
Markenartikel
2
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2
Motivation
2
Repurchase intention
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Retail trade
2
Sustainable product
2
Trust
2
Umweltbewusstsein
2
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2
Armutsbekämpfung
1
Attitude
1
Base of the pyramid (BOP)
1
Beschwerdemanagement
1
Bio-Lebensmittel
1
Brand experience
1
Brand happiness
1
Brand resonance
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6
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Mattila, Anna S.
Paul, Justin
Prentice, Catherine
12
Japutra, Arnold
7
Park, Jungkun
7
Jebarajakirthy, Charles
5
Kumar, Vikas
5
Lombart, Cindy
5
Loureiro, Sandra Maria Correia
5
Quach, Sara
5
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4
Casidy, Riza
4
Das, Gopal
4
Fernandes, Teresa
4
Grace, Debra
4
Hollebeek, Linda D.
4
Ladhari, Riadh
4
Laroche, Michel
4
Louis, Didier
4
Rokonuzzaman, Md
4
Roy, Sanjit
4
Ahn, Jiseon
3
Baier, Daniel
3
Borges, Adilson
3
Cioppi, Marco
3
Cuny, Caroline
3
Davari, Arezoo
3
Duan, Yongrui
3
Ekinci, Yuksel
3
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3
Hamin, Hamin
3
Harun, Ahasan
3
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3
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3
Khan, Imran
3
Konuk, Faruk Anıl
3
Kumar, Archana
3
Kumar, Jitender
3
Leckie, Civilai
3
Liu, Chih-Hsing
3
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3
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Journal of retailing and consumer services
Journal of strategic marketing
Journal of business research : JBR
6
International journal of hospitality management
4
International journal of contemporary hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
The journal of services marketing
3
International journal of consumer studies
2
Journal of hospitality marketing & management
2
Journal of service research
2
Services marketing quarterly
2
Business strategy and the environment
1
Cornell hospitality quarterly : CQ
1
European management journal
1
International marketing review
1
Journal of promotion management : JPM
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of retailing
1
Journal of service management
1
Technovation : the international journal of technological innovation, entrepreneurship and technology management
1
The Cornell hospitality quarterly
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ECONIS (ZBW)
6
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1
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
Saved in:
2
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
3
The role of brand experience, brand resonance and brand trust in luxury consumption
Husain, Rehan
;
Paul, Justin
;
Koles, Bernadett
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013209656
Saved in:
4
Special issue: retailing and consumer services at a tipping point : conceptual frameworks and theoretical models
Paul, Justin
(
ed.
);
Rosenbaum, Mark
(
ed.
)
-
2020
Persistent link: https://www.econbiz.de/10012238483
Saved in:
5
Online second-hand shopping motivation : conceptualization, scale development, and validation
Padmavathy, Chandrasekaran
;
Swapana, Murali
;
Paul, Justin
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 19-32
Persistent link: https://www.econbiz.de/10012114928
Saved in:
6
Service quality, consumer satisfaction and loyalty in hospitals : thinking for the future
Meesala, Appalayya
;
Paul, Justin
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 261-269
Persistent link: https://www.econbiz.de/10011801977
Saved in:
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