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~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~language:"msa"
~person:"Ellis-Chadwick, Fiona"
~person:"Mortimer, Gary"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
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Dienstleistungsqualität
Consumer behaviour
11
Konsumentenverhalten
11
Einzelhandel
8
Retail trade
8
Beziehungsmarketing
6
Relationship marketing
6
Retail
5
Service quality
5
Customer satisfaction
4
Kundenzufriedenheit
4
Brand management
3
Markenführung
3
Brand image
2
Customer experience
2
Customer service
2
E-commerce
2
Einkaufszentrum
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Einzelhandelspreis
2
Electronic Commerce
2
Food retailing
2
Gender
2
Geschlecht
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Grocery shopping
2
Kundenservice
2
Lebensmitteleinzelhandel
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Markenimage
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Online retailing
2
Online-Handel
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Perceived risk
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Retail price
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Risiko
2
Risk
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Satisfaction
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Shopping center
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Trust
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Unit pricing
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Airline
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Airlines
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Arbeitsverhalten
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Article in journal
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English
Malay (macrolanguage)
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Ellis-Chadwick, Fiona
Mortimer, Gary
Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Park, Eunil
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Cuny, Caroline
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Davari, Arezoo
2
Dorai, Sriram
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Dwivedi, Yogesh Kumar
2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
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Journal of retailing and consumer services
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of fashion marketing and management
1
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ECONIS (ZBW)
5
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1
Measuring customer aggression : Scale development and validation
Mortimer, Gary
;
Wang, Shasha
;
Osorio Andrade, María Lucila
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
Saved in:
2
Towards rebuilding the highstreet : learning from customers' town centre shopping journeys
AbedRabbo, Majd
;
Hart, Cathryn
;
Ellis-Chadwick, Fiona
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209476
Saved in:
3
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
4
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
5
The role of e-service quality management in the delivery business value
Doherty, Neil F.
;
Shakur, Mahani
;
Ellis-Chadwick, Fiona
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 52-62
Persistent link: https://www.econbiz.de/10011388068
Saved in:
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