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~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~person:"Baier, Daniel"
~person:"Söderlund, Magnus"
~subject:"Arbeitszufriedenheit"
~subject:"Konsumentenverhalten"
~type_genre:"Article in journal"
~type_genre:"Conference proceedings"
~type_genre:"Hochschulschrift"
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Arbeitszufriedenheit
Konsumentenverhalten
Consumer behaviour
15
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungsqualität
8
Service quality
8
Online retailing
7
Online-Handel
7
Beziehungsmarketing
6
Relationship marketing
6
Einzelhandel
5
Retail trade
5
Customer service
3
E-commerce
3
Electronic Commerce
3
Innovation adoption
3
Innovationsakzeptanz
3
Job satisfaction
3
Kundenservice
3
Service encounters
3
Augmented reality
2
Dienstleistungsberufe
2
Dienstleistungssektor
2
Distribution channel
2
Internet marketing
2
Loyalty
2
Online shopping
2
Online-Marketing
2
Perceived service quality
2
Robot
2
Roboter
2
Service industry
2
Service robots
2
Service workers
2
Technology acceptance model (TAM)
2
Theory of mind
2
Vertriebsweg
2
Virtual reality
2
Virtuelle Realität
2
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11
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Article
17
Type of publication (narrower categories)
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Article in journal
Conference proceedings
Hochschulschrift
Aufsatz in Zeitschrift
17
Language
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English
Author
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Baier, Daniel
Söderlund, Magnus
Prentice, Catherine
18
Park, Jungkun
17
Septianto, Felix
17
Dhir, Amandeep
14
Jebarajakirthy, Charles
13
Paul, Justin
13
Thaichon, Park
13
Lombart, Cindy
12
Pantano, Eleonora
11
Dwivedi, Yogesh Kumar
10
Kaur, Puneet
10
Klaus, Philipp
10
Mortimer, Gary
10
Otterbring, Tobias
10
Rana, Nripendra P.
10
Sands, Sean
9
Talwar, Shalini
9
Agag, Gomaa
8
Gázquez-Abad, Juan Carlos
8
Hollebeek, Linda D.
8
Ladhari, Riadh
8
Louis, Didier
8
Loureiro, Sandra Maria Correia
8
Quach, Sara
8
Borges, Adilson
7
Chebat, Jean-Charles
7
Duan, Yongrui
7
Elms, Jonathan
7
Gilboa, Shaked
7
Khan, Imran
7
Mehrotra, Ankit
7
Ngo, Liem Viet
7
Northey, Gavin
7
Souiden, Nizar
7
Trinh, Giang
7
Wästlund, Erik
7
Abdelmoety, Ziad Hassan
6
Baumann, Chris
6
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Published in...
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Journal of retailing and consumer services
The international review of retail, distribution and consumer research
5
Journal of business economics : JBE
2
Journal of marketing management : JMM ; journal of the Academy of Marketing
2
Technological forecasting & social change : an international journal
2
The journal of consumer marketing
2
European journal of marketing : EJM
1
International marketing review
1
Journal of business research : JBR
1
Journal of service management
1
Nordic journal of business : NJB
1
Psychology & marketing
1
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Source
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ECONIS (ZBW)
17
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1
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10
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17
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1
How do customers meet their needs in in-store and online fashion shopping? : a comparative study based on the jobs-to-be-done theory
Kullak, Franziska S.
;
Baier, Daniel
;
Woratschek, Herbert
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014265655
Saved in:
2
Online shopping continuance after COVID-19 : a comparison of Canada, Germany and the United States
Shaw, Norman
;
Eschenbrenner, Brenda
;
Baier, Daniel
- In:
Journal of retailing and consumer services
69
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013401746
Saved in:
3
Does sustainability really matter to consumers? : assessing the importance of online shop and apparel product attributes
Rausch, Theresa
;
Baier, Daniel
;
Wening, Stefanie
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012665865
Saved in:
4
Chatbots in retailers' customer communication: How to measure their acceptance?
Rese, Alexandra
;
Ganster, Lena
;
Baier, Daniel
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012390000
Saved in:
5
How to increase multichannel shopping satisfaction? : an adapted Kano based stage-gate approach to select new technologies
Baier, Daniel
;
Rese, Alexandra
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012389991
Saved in:
6
Multichannel personalization : identifying consumer preferences for product recommendations in advertisements across different media channels
Schreiner, Timo
;
Rese, Alexandra
;
Baier, Daniel
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 87-99
Persistent link: https://www.econbiz.de/10012001284
Saved in:
7
Joking with customers in the service encounter has a negative impact on customer satisfaction : replication and extension
Söderlund, Magnus
;
Oikarinen, Eeva-Liisa
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 55-64
Persistent link: https://www.econbiz.de/10011826035
Saved in:
8
The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
Saved in:
9
The consumer experience : the impact of supplier effort and consumer effort on customer satisfaction
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 219-229
Persistent link: https://www.econbiz.de/10011747828
Saved in:
10
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
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