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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
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Kundenzufriedenheit
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Personal banking
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Busacca, Bruno
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Journal of retailing and consumer services
Micro & Macro Marketing
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MERCATI E COMPETITIVITÀ
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Journal of service management
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Marketing intelligence & planning
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Creating and managing superior customer value
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International journal of service industry management : IJSIM
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Italian journal of marketing : ITJM
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Revue française du marketing
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Strategic market creation : a new perspective on marketing and innovation management
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Customer satisfaction and dissatisfaction in retail banking : exploring the asymmetric impact of attribute performances
Arbore, Alessandro
;
Busacca, Bruno
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10003864529
Saved in:
2
Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances
Arbore, Alessandro
;
Busacca, Bruno
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10008257318
Saved in:
3
Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances
Arbore, Alessandro
;
Busacca, Bruno
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 271-281
Persistent link: https://www.econbiz.de/10008891501
Saved in:
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