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~isPartOf:"Journal of retailing and consumer services"
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Pacheco, Natália Araújo
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Bicho, Marta
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Brei, Vinícius Andrade
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Journal of retailing and consumer services
Australasian marketing journal
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ECONIS (ZBW)
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Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
2
Whom do customers blame for a service failure? : effects of thought speed on causal locus attribution
Pacheco, Natália Araújo
;
Geuens, Maggie
;
Santos, …
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 60-65
Persistent link: https://www.econbiz.de/10011801745
Saved in:
3
A light in the dark : the benefits of co-production in service failures
Pacheco, Natália Araújo
;
Becker, Larissa Carine Braz
; …
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 95-101
Persistent link: https://www.econbiz.de/10011629010
Saved in:
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