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~isPartOf:"Journal of retailing and consumer services"
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Search: subject_exact:"Tertiary sector"
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Dienstleistungssektor
45
Service industry
45
Dienstleistungsqualität
26
Service quality
26
Consumer behaviour
20
Konsumentenverhalten
20
Customer satisfaction
18
Kundenzufriedenheit
18
Beziehungsmarketing
15
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11
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Asante, Daniel
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Journal of retailing and consumer services
The service industries journal
270
Journal of business research : JBR
95
The journal of services marketing
85
SpringerLink / Bücher
77
International journal of production economics
58
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
NBER working paper series
36
Discussion paper
35
International journal of services and operations management
33
Regional studies
33
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33
European journal of operational research : EJOR
32
International journal of hospitality management
30
The journal of business & industrial marketing
30
Journal of service research
29
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
Working paper / National Bureau of Economic Research, Inc.
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
International journal of production research
22
Applied economics
21
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ECONIS (ZBW)
45
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1
Consumers and service robots : power relationships amid COVID-19 pandemic
Merdin-Uygur, Ezgi
;
Ozturkcan, Selcen
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014240288
Saved in:
2
Should reputable e-retailers undertake service activities along with sales?
Xu, Man
;
Tang, Wansheng
;
Zhao, Ruiqing
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014364479
Saved in:
3
Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
4
The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour
Lee, Wei-Long
;
Liu, Chih-Hsing
;
Tseng, Tzu-Wen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209505
Saved in:
5
Service innovativeness in retailing : increasing the relative attractiveness during the COVID-19 pandemic
Pilawa, Joanna
;
Witell, Lars
;
Valtakoski, Aku
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013364443
Saved in:
6
What fuzzy requests bring to frontline employees : an absorptive capacity theory perspective
Li, Xiaodong
;
Liu, Zibing
;
Ren, Ai
;
Gong, Bengang
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013364458
Saved in:
7
Perceived values, platform attachment and repurchase intention in on-demand service platforms : a cognition-affection-conation perspective
Lu, Baozhou
;
Yan, Lixiao
;
Chen, Zhipeng
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013364471
Saved in:
8
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
9
Lessons from the COVID19 pandemic : the case of retail and consumer service firms
Grimmer, Louise
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366288
Saved in:
10
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
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