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~isPartOf:"Journal of service management"
~isPartOf:"Journal of strategic marketing"
~person:"Mattila, Anna S."
~person:"Paul, Justin"
~subject:"Brand image"
~subject:"E-commerce"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Handbuch"
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Consumer behaviour
5
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3
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3
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2
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Mattila, Anna S.
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Journal of service management
Journal of strategic marketing
Journal of business research : JBR
6
Journal of retailing and consumer services
5
International journal of hospitality management
4
International journal of contemporary hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
The journal of services marketing
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International journal of consumer studies
2
Journal of hospitality marketing & management
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Journal of service research
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Services marketing quarterly
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Business strategy and the environment
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Cornell hospitality quarterly : CQ
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European management journal
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International marketing review
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Journal of promotion management : JPM
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
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Technovation : the international journal of technological innovation, entrepreneurship and technology management
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1
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
2
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
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