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~isPartOf:"Journal of service management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"De Keyser, Arne"
~subject:"Dienstleistung"
~subject:"Kundenservice"
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Dienstleistung
Kundenservice
Customer satisfaction
2
Dienstleistungsqualität
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Kundenzufriedenheit
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Service quality
2
Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Consumer behaviour
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Customer service
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Functional quality
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Invoke intentions
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Kulturelle Identität
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Multichannel management
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Product quality
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Produktqualität
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Quality management
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Qualitätsmanagement
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Satisfaction
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Service guarantees
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Service recovery
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Vertriebsweg
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Zufriedenheit
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De Keyser, Arne
Edvardsson, Bo
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Tronvoll, Bård
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Van Vaerenbergh, Yves
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Journal of service management
Managing service quality : MSQ ; an international journal
Journal of business research : JBR
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Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
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