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~isPartOf:"Journal of service management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Beziehungsmarketing"
~subject:"Kundenservice"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Beziehungsmarketing
Kundenservice
Customer satisfaction
126
Kundenzufriedenheit
126
Dienstleistungsqualität
86
Service quality
86
Consumer behaviour
58
Konsumentenverhalten
58
Relationship marketing
57
Customer service
19
Beschwerdemanagement
17
Complaint management
17
Dienstleistungssektor
13
Service industry
13
Satisfaction
12
Arbeitszufriedenheit
11
Einzelhandel
11
Job satisfaction
11
Quality management
11
Qualitätsmanagement
11
Retail trade
11
Emotion
10
Services
10
Viral marketing
10
Virales Marketing
10
Customer experience
9
Dienstleistung
9
Online retailing
9
Online-Handel
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Dienstleistungsmarketing
8
Service recovery
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Services marketing
8
USA
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United States
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Customer integration
7
Kundenintegration
7
Customer loyalty
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Measurement
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Messung
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Article
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66
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66
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English
66
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Aksoy, Lerzan
3
Ponsignon, Frederic
3
Buoye, Alexander
2
Edvardsson, Bo
2
Keiningham, Timothy
2
Larivière, Bart
2
Lin, Jiun-sheng Chris
2
Tronvoll, Bård
2
Van Vaerenbergh, Yves
2
Willems, Kim
2
Wu, Li-wei
2
Al-Hawari, Mohd Ahmad
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Arbore, Alessandro
1
Barlas, Achilleas
1
Batat, Wided
1
Birgelen, Marcel van
1
Bloemer, Johanna M.
1
Bornemann, Torsten
1
Bouzdine-Chameeva, Tatiana
1
Breazeale, Michael
1
Brengman, Malaika
1
Burton, Jamie
1
Busacca, Bruno
1
Bustamante, Juan Carlos
1
Chai, Kai-hin
1
Chen, Martin
1
Chen, Wen-ying
1
Cheng, Shuoxin
1
Cheng, Yu-chi
1
Cheung, Lilliemay
1
Chih, Wen-hai
1
Christ-Brendemühl, Sonja
1
Cunha, Miguel Pina e
1
De Keyser, Arne
1
Delcourt, Cécile
1
Dong, Beibei
1
Durrieu, Francois
1
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Journal of service management
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
276
Journal of business research : JBR
159
International journal of hospitality management
156
The journal of services marketing
128
Journal of hospitality marketing & management
71
The service industries journal
69
Journal of travel and tourism marketing
61
International journal of contemporary hospitality management
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Journal of service research : JSR
53
Tourism management : research, policies, practice
52
Cogent business & management
49
Service business
46
Services marketing quarterly
46
Asia Pacific journal of marketing and logistics
42
Journal of strategic marketing
40
The TQM journal : the international review of organizational improvement
40
Industrial marketing management : the international journal for industrial and high-tech firms
38
The international journal of bank marketing : IJBM
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
35
Psychology & marketing
35
Journal of the Academy of Marketing Science
34
The journal of business & industrial marketing
34
International journal of electronic customer relationship management : IJECRM
32
Journal of service research
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of retailing
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
European journal of marketing : EJM
25
International journal of quality and service sciences
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
25
International journal of electronic marketing and retailing : IJEMR
24
The international review of retail, distribution and consumer research
24
Journal of marketing
23
SpringerLink / Bücher
23
International journal of productivity and quality management : IJPQM
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of air transport management
22
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ECONIS (ZBW)
66
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1
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
2
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
3
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
4
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
5
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
6
A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes
Yue, Yumeng
;
Zettna, Nate
;
Cheng, Shuoxin
;
Nguyen, Helena
- In:
Journal of service management
34
(
2023
)
5
,
pp. 941-969
Persistent link: https://www.econbiz.de/10014456519
Saved in:
7
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
8
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
9
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
10
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
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