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~isPartOf:"Journal of service management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Dienstleistung"
~subject:"Kundenservice"
~subject:"Services"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Dienstleistung
Kundenservice
Services
Customer satisfaction
126
Kundenzufriedenheit
126
Dienstleistungsqualität
86
Service quality
86
Consumer behaviour
58
Konsumentenverhalten
58
Beziehungsmarketing
57
Relationship marketing
57
Customer service
19
Beschwerdemanagement
17
Complaint management
17
Dienstleistungssektor
13
Service industry
13
Satisfaction
12
Arbeitszufriedenheit
11
Einzelhandel
11
Job satisfaction
11
Quality management
11
Qualitätsmanagement
11
Retail trade
11
Emotion
10
Viral marketing
10
Virales Marketing
10
Customer experience
9
Online retailing
9
Online-Handel
9
Dienstleistungsmarketing
8
Service recovery
8
Services marketing
8
USA
8
United States
8
Customer integration
7
Kundenintegration
7
Customer loyalty
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Measurement
6
Messung
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Perception
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Article
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English
26
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Edvardsson, Bo
3
Larivière, Bart
2
Tronvoll, Bård
2
Van Vaerenbergh, Yves
2
Birgelen, Marcel van
1
Brengman, Malaika
1
Chen, Martin
1
Cheng, Shuoxin
1
Cheng, Yu-chi
1
Cheung, Lilliemay
1
Chih, Wen-hai
1
Cunha, Miguel Pina e
1
De Keyser, Arne
1
Delcourt, Cécile
1
Dong, Beibei
1
El-Manstrly, Dahlia
1
Ferrier, Elizabeth
1
Frimpong, Kwabena
1
Garnefeld, Ina
1
Gauquier, Laurens de
1
Gremler, Dwayne D.
1
Groth, Markus
1
Hill, Sally Rao
1
Hsu, Li-chun
1
Kamoche, Ken
1
Kim, Namwoon
1
Klaus, Philipp
1
Ku, Hsuan-hsuan
1
Kuo, Chien-chih
1
Lin, Cheng-Yu
1
Lin, Jiun-Sheng Chris
1
Lukea-Bhiwajee, Soolakshna D.
1
Mahr, Dominik
1
Marshall, Roger
1
Maull, Roger S.
1
McColl-Kennedy, Janet R.
1
Meiren, Thomas
1
Mennens, Kars
1
Minbashian, Amirali
1
Naidoo, Perunjodi
1
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Journal of service management
Managing service quality : MSQ ; an international journal
The journal of services marketing
55
Journal of retailing and consumer services
51
International journal of hospitality management
43
Journal of business research : JBR
39
Journal of service research : JSR
24
The service industries journal
22
Journal of service research
21
Services marketing quarterly
17
International journal of contemporary hospitality management
14
Journal of hospitality marketing & management
13
Service business
13
Journal of service theory and practice
11
The TQM journal : the international review of organizational improvement
11
Journal of retailing
10
Psychology & marketing
10
Journal of service theory and practice : JSTP
9
SpringerLink / Bücher
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
International journal of business and economics
8
International journal of quality and service sciences
8
European journal of marketing
7
European journal of marketing : EJM
7
International journal of services and operations management
7
International journal of services, economics and management
7
Journal of air transport management
7
Journal of the Academy of Marketing Science
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
International journal of production economics
6
Journal of travel and tourism marketing
6
The Cornell hospitality quarterly
6
Asia Pacific journal of marketing and logistics
5
Cogent business & management
5
European research studies
5
Ilmenauer Schriften zur Betriebswirtschaftslehre
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of productivity and quality management : IJPQM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Marketing letters : a journal of research in marketing
5
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ECONIS (ZBW)
26
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1
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
2
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
3
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
4
A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes
Yue, Yumeng
;
Zettna, Nate
;
Cheng, Shuoxin
;
Nguyen, Helena
- In:
Journal of service management
34
(
2023
)
5
,
pp. 941-969
Persistent link: https://www.econbiz.de/10014456519
Saved in:
5
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
6
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
7
When public services fail : a research agenda on public service failure
Walle, Steven van de
- In:
Journal of service management
27
(
2016
)
5
,
pp. 831-846
Persistent link: https://www.econbiz.de/10011553217
Saved in:
8
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
9
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
10
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
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