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~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~person:"Hammedi, Wafa"
~person:"Ponsignon, Frederic"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Online-Marketing"
~subject:"Social web"
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Customer satisfaction
Einzelhandel
Online-Marketing
Social web
Beziehungsmarketing
5
Relationship marketing
5
Customer experience
4
Kundenzufriedenheit
4
Consumer behaviour
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Service quality
3
Customer integration
2
Kundenintegration
2
Brand community
1
Brand image
1
Brand management
1
Critical incident technique
1
Cultural sector
1
Customer brand-relationship
1
Customer journey
1
Dienstleistung
1
Dienstleistungssektor
1
ERT framework
1
Experience co-creation
1
Experience design
1
Experience quality
1
Experiment
1
Extended reality technologies (ERTs)
1
Financial services
1
Finanzdienstleistung
1
Gesundheitsversorgung
1
Gesundheitswesen
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Health care
1
Health care system
1
Healthcare
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Intended experience
1
Internet marketing
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Hammedi, Wafa
Ponsignon, Frederic
Aksoy, Lerzan
3
Bang, Nguyen
2
Buoye, Alexander
2
Edvardsson, Bo
2
Kandampully, Jay
2
Keiningham, Timothy
2
Malthouse, Edward C.
2
Meyer, Anton
2
Tronvoll, Bård
2
Xu, Yingzi
2
Abratt, Russell
1
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1
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1
Algharabat, Raed Salah
1
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1
Allsopp, Jason
1
Arbore, Alessandro
1
Bala, Pradip Kumar
1
Bartsch, Silke
1
Batat, Wided
1
Behera, Rajat Kumar
1
Benoit, Sabine
1
Bilstein, Nicola
1
Birgelen, Marcel van
1
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1
Bloemer, Johanna M.
1
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Bouquiaux, Lucille
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1
Busacca, Bruno
1
Bustamante, Juan Carlos
1
Calder, Bobby J.
1
Cambra-Fierro, Jesus
1
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Journal of service management
Marketing intelligence & planning
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
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ECONIS (ZBW)
5
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The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
2
Customer experience design : a case study in the cultural sector
Ponsignon, Frederic
;
Durrieu, Francois
; …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 763-787
Persistent link: https://www.econbiz.de/10011731250
Saved in:
3
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
4
Online customer engagement : creating social environments through brand community constellations
Hammedi, Wafa
;
Kandampully, Jay
;
Zhang, Ting Ting Christina
- In:
Journal of service management
26
(
2015
)
5
,
pp. 777-806
Persistent link: https://www.econbiz.de/10011503583
Saved in:
5
Healthcare experience quality : an empirical exploration using content analysis techniques
Ponsignon, Frederic
;
Smart, Andi
;
Williams, Mike
;
Hall, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 460-485
Persistent link: https://www.econbiz.de/10011389090
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