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~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~person:"Ponsignon, Frederic"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Online-Marketing"
~subject:"Social web"
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Customer satisfaction
Einzelhandel
Online-Marketing
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Dienstleistungsqualität
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Ponsignon, Frederic
Aksoy, Lerzan
3
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2
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2
Edvardsson, Bo
2
Hammedi, Wafa
2
Kandampully, Jay
2
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Marketing intelligence & planning
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Customer experience design : a case study in the cultural sector
Ponsignon, Frederic
;
Durrieu, Francois
; …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 763-787
Persistent link: https://www.econbiz.de/10011731250
Saved in:
2
Healthcare experience quality : an empirical exploration using content analysis techniques
Ponsignon, Frederic
;
Smart, Andi
;
Williams, Mike
;
Hall, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 460-485
Persistent link: https://www.econbiz.de/10011389090
Saved in:
3
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
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