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~isPartOf:"Journal of service management"
~isPartOf:"Quality management journal : QMJ"
~subject:"Arbeitszufriedenheit"
~subject:"Gesundheitswesen"
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Arbeitszufriedenheit
Gesundheitswesen
Dienstleistungsqualität
186
Service quality
186
Customer satisfaction
81
Kundenzufriedenheit
81
Quality management
51
Qualitätsmanagement
51
Consumer behaviour
50
Konsumentenverhalten
50
Beziehungsmarketing
47
Relationship marketing
47
Hospital
36
Krankenhaus
36
Health care
31
Gesundheitsversorgung
30
Health care system
28
Services
25
Dienstleistung
24
Dienstleistungssektor
23
Service industry
23
Customer service
21
Kundenservice
21
USA
19
United States
19
service quality
18
Customer integration
15
Kundenintegration
15
Patienten
15
Patients
15
Product quality
14
Produktqualität
14
Betriebliche Wertschöpfung
13
Value creation
13
Beschwerdemanagement
10
Complaint management
10
Customer experience
10
Dienstleistungsmanagement
10
Job satisfaction
10
Measurement
10
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Online availability
All
Undetermined
24
Free
2
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Article
37
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
38
Aufsatz in Zeitschrift
38
Aufsatzsammlung
1
Language
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English
38
Author
All
Johnson, Dana M.
3
Russell, Roberta S.
3
Beirão, Gabriela
2
Chakraborty, Subhajit
2
Elg, Mattias
2
Engström, Jon
2
Ferrand, Yann B.
2
Fisk, Raymond P.
2
Fredendall, Lawrence D.
2
Gardner, John W.
2
Kaynak, Hale
2
Linderman, Kevin W.
2
McFadden, Kathleen L.
2
Nottingham, Quinton J.
2
Patrício, Lia
2
Pirrallo, Ronald G.
2
Weathers, Danny
2
Witell, Lars
2
Al-Emran, Md
1
Alkhatib, Saleh
1
Aloqaily, Yazan Hani Tayseer
1
Anderson, Laurel
1
Apenteng, Bettye A.
1
Beierlein, Andrea
1
Bitner, Matthew
1
Bitner, Matthew D.
1
Boakye, Kwabena G.
1
Brengman, Malaika
1
Cases, Anne-Sophie
1
Cheah, Jun-Hwa
1
Choi, Yunsik
1
De Gosson de Varennes, Serge
1
Fleck, Robert A.
1
Frimpong, Kwabena
1
Fuglsang, Lars
1
Fusco, Floriana
1
Gauquier, Laurens de
1
Gazzoli, Gabriel
1
Guglielmetti, Chiara
1
Hall, Juliet
1
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Published in...
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Journal of service management
Quality management journal : QMJ
International journal of hospitality management
42
Health care management review : HCM review
31
Journal of health organization and management
30
The TQM journal : the international review of organizational improvement
25
Journal of business research : JBR
21
The service industries journal
19
NBER Working Paper
18
NBER working paper series
17
The journal of services marketing
17
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
Journal of health economics
16
Working paper / National Bureau of Economic Research, Inc.
16
Journal of retailing and consumer services
14
International journal of productivity and quality management : IJPQM
13
Services marketing quarterly
13
Total quality management & business excellence
13
Health marketing quarterly
12
International journal of quality and service sciences
12
Technological forecasting & social change : an international journal
12
Service business
11
CHE research paper
10
International journal of contemporary hospitality management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
European journal of operational research : EJOR
9
Health economics
9
International journal of quality & reliability management
9
International journal of services and operations management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Discussion paper / Centre for Economic Policy Research
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
Manufacturing & service operations management : M & SOM
8
Production and operations management : the flagship research journal of the Production and Operations Management Society
8
The Milbank quarterly
8
World Bank E-Library Archive
8
Health economics review
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of services and operations management : IJSOM
7
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ECONIS (ZBW)
38
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38
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
3
Understanding quality factors of electronic health service in an emerging economy
Al-Emran, Md
;
Islam, Shahidul
;
Harun, Ahasan
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 212-231
Persistent link: https://www.econbiz.de/10013410713
Saved in:
4
Private hospitals quality assessment : evidence from Jordan using HEALTHQUAL model
Alkhatib, Saleh
;
Aloqaily, Yazan Hani Tayseer
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 43-57
Persistent link: https://www.econbiz.de/10014545258
Saved in:
5
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
6
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
7
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
8
Linking quality supervisory support to turnover intentions among rural healthcare professionals : the mediating role of performance appraisal satisfaction and moderating role of pe...
Boakye, Kwabena G.
;
Opoku, Samuel T.
;
Apenteng, Bettye A.
- In:
Quality management journal : QMJ
30
(
2023
)
4
,
pp. 210-224
Persistent link: https://www.econbiz.de/10014373726
Saved in:
9
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
10
Measuring the influence of
service
quality
on patient satisfaction in Malaysia
Tan, Christine Nya-Ling
;
Ojo, Adedapo Oluwaseyi
;
Cheah, …
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
Saved in:
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