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~isPartOf:"Journal of service management"
~isPartOf:"Quality management journal : QMJ"
~subject:"Gesundheitswesen"
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Search: subject:"Service quality"
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Gesundheitswesen
Dienstleistungsqualität
183
Service quality
183
Customer satisfaction
79
Kundenzufriedenheit
79
Consumer behaviour
50
Konsumentenverhalten
50
Quality management
49
Qualitätsmanagement
49
Beziehungsmarketing
47
Relationship marketing
47
Hospital
34
Krankenhaus
34
Health care
29
Gesundheitsversorgung
28
Health care system
27
Services
25
Dienstleistung
24
Dienstleistungssektor
23
Service industry
23
Customer service
21
Kundenservice
21
USA
19
United States
19
service quality
18
Customer integration
15
Kundenintegration
15
Patienten
14
Patients
14
Product quality
14
Produktqualität
14
Betriebliche Wertschöpfung
13
Value creation
13
Arbeitszufriedenheit
10
Beschwerdemanagement
10
Complaint management
10
Customer experience
10
Dienstleistungsmanagement
10
Job satisfaction
10
Measurement
10
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17
Free
2
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Article
26
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1
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Article in journal
27
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27
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1
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English
27
Author
All
Johnson, Dana M.
3
Russell, Roberta S.
3
Beirão, Gabriela
2
Chakraborty, Subhajit
2
Elg, Mattias
2
Engström, Jon
2
Ferrand, Yann B.
2
Fisk, Raymond P.
2
Fredendall, Lawrence D.
2
Gardner, John W.
2
Kaynak, Hale
2
Linderman, Kevin W.
2
McFadden, Kathleen L.
2
Nottingham, Quinton J.
2
Patrício, Lia
2
Pirrallo, Ronald G.
2
Weathers, Danny
2
Witell, Lars
2
Al-Emran, Md
1
Anderson, Laurel
1
Beierlein, Andrea
1
Bitner, Matthew
1
Bitner, Matthew D.
1
Cases, Anne-Sophie
1
Cheah, Jun-Hwa
1
Choi, Yunsik
1
De Gosson de Varennes, Serge
1
Fuglsang, Lars
1
Fusco, Floriana
1
Guglielmetti, Chiara
1
Hall, Juliet
1
Harun, Ahasan
1
Helkkula, Anu
1
Hodgkinson, Ian R.
1
Hogan, Suellen J.
1
Hogreve, Jens
1
Islam, Shahidul
1
Jaakkola, Elina
1
Jun, Gyuchan Thomas
1
Latham, John R.
1
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Journal of service management
Quality management journal : QMJ
Journal of health organization and management
28
Health care management review : HCM review
24
The TQM journal : the international review of organizational improvement
22
NBER Working Paper
18
NBER working paper series
17
Working paper / National Bureau of Economic Research, Inc.
16
Journal of health economics
15
International journal of productivity and quality management : IJPQM
12
Technological forecasting & social change : an international journal
12
Health marketing quarterly
11
Journal of business research : JBR
11
The service industries journal
11
Total quality management & business excellence
11
CHE research paper
10
International journal of hospitality management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Health economics
9
International journal of services and operations management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Discussion paper / Centre for Economic Policy Research
8
European journal of operational research : EJOR
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
International journal of quality & reliability management
8
Manufacturing & service operations management : M & SOM
8
The Milbank quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
World Bank E-Library Archive
8
International journal of quality and service sciences
7
OECD Health Statistics
7
Production and operations management : the flagship research journal of the Production and Operations Management Society
7
Service business
7
Socio-economic planning sciences : the international journal of public sector decision-making
7
The European journal of health economics : HEPAC ; health economics in prevention and care
7
The journal of services marketing
7
Health economics review
6
Journal of public economics
6
Journal of the Operational Research Society
6
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ECONIS (ZBW)
27
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1
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27
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
3
Understanding quality factors of electronic health service in an emerging economy
Al-Emran, Md
;
Islam, Shahidul
;
Harun, Ahasan
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 212-231
Persistent link: https://www.econbiz.de/10013410713
Saved in:
4
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
5
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
6
Measuring the influence of
service
quality
on patient satisfaction in Malaysia
Tan, Christine Nya-Ling
;
Ojo, Adedapo Oluwaseyi
;
Cheah, …
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
Saved in:
7
SEM of
service
quality
to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
8
Managing quality crossroads in healthcare : an integrative supply chain perspective
Gardner, John W.
;
Linderman, Kevin W.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 2-17
Persistent link: https://www.econbiz.de/10011976301
Saved in:
9
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
Saved in:
10
Towards a triadic quality measurement framework for U.S. healthcare
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10011976317
Saved in:
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