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~isPartOf:"Journal of service management"
~isPartOf:"Services marketing quarterly"
~person:"Wu, Luorong"
~subject:"Kinder"
~subject:"Kundenzufriedenheit"
~subject:"Sozialer Indikator"
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Kinder
Kundenzufriedenheit
Sozialer Indikator
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Service quality
2
Beschwerdemanagement
1
Blame attributions
1
Complaint management
1
Ethnic group
1
Ethnicity
1
Ethnische Gruppe
1
Gender
1
Geschlecht
1
Hotel industry
1
Hotel photos
1
Hotellerie
1
Mediated experience
1
Mediated servicescape
1
Mediation
1
Online booking
1
Online retailing
1
Online-Handel
1
Role Congruity Theory
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Service failure
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Servicescape
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Wu, Luorong
Aksoy, Lerzan
5
Buoye, Alexander
3
Edvardsson, Bo
3
Keiningham, Timothy
3
Leisen Pollack, Birgit
3
Ponsignon, Frederic
3
Riel, Allard C. R. van
3
Bloemer, Johanna M.
2
Choi, Beom Joon
2
Cooil, Bruce
2
Gamliel, Eyal
2
Gilboa, Shaked
2
Herstein, Ram
2
Hillebrand, Bas
2
Huang, Wen Hsien
2
Joosten, Herm
2
Klaus, Philipp
2
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2
Lipkin, Michaela
2
Lobo, Antonio
2
Malthouse, Edward C.
2
Mattila, Anna S.
2
Quach, Sara
2
Semeijn, Janjaap
2
Shankar, Amit
2
Sharma, Piyush
2
Sheng, Xiaojing
2
Shin, Hyunju
2
Sparks, Beverley
2
Söderlund, Magnus
2
Tam, Jackie L. M.
2
Thaichon, Park
2
Tronvoll, Bård
2
Willems, Kim
2
Wirtz, Jochen
2
Witell, Lars
2
Aggarwal, Praveen
1
Aguirre-Rodriguez, Alexandra
1
Ahmad, Fauziah Sh.
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Journal of service management
Services marketing quarterly
International journal of hospitality management
4
International journal of contemporary hospitality management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
2
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
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