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~isPartOf:"Journal of service management"
~isPartOf:"Studien zum deutschen Innovationssystem"
~person:"Baaklini, Eliane Sam"
~person:"Schepers, Jeroen"
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Baaklini, Eliane Sam
Schepers, Jeroen
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Journal of service management
Studien zum deutschen Innovationssystem
Journal of service research
1
The service industries journal
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ECONIS (ZBW)
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Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
2
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
3
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
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