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~isPartOf:"Journal of service management"
~isPartOf:"The journal of industrial relations : the journal of the Industrial Relations Society of Australia"
~language:"eng"
~subject:"Beziehungsmarketing"
~subject:"Qualifikation"
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Beziehungsmarketing
Qualifikation
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Hairdressing industry
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Customer satisfaction
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Dienstleistung
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Journal of service management
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
Managing service quality : MSQ ; an international journal
2
Journal of business and psychology
1
Journal of consumer behaviour : an international research review
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Psychology & marketing
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RIETI discussion paper
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ECONIS (ZBW)
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Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
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2
Not so clear cut : the link between skill recognition and higher wages
Cutcher, Leanne
- In:
The journal of industrial relations : the journal of …
43
(
2001
)
1
,
pp. 79-91
Persistent link: https://www.econbiz.de/10001598119
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