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~isPartOf:"Journal of service management"
~isPartOf:"The journal of services marketing"
~person:"Harris, Lloyd C."
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
5
Konsumentenverhalten
5
Customer satisfaction
3
Beziehungsmarketing
2
Customer misbehaviour
2
Relationship marketing
2
Customer deviance
1
Customer dysfunctional behaviour
1
Customer service
1
Customers
1
Dienstleistungsmanagement
1
Dienstleistungsmarketing
1
Dienstleistungsqualität
1
Einzelhandel
1
Exaggeration
1
Experiments
1
Gastronomie
1
Kundenservice
1
Negative word-of-mouth
1
Productivity
1
Produktivität
1
Restaurant industry
1
Retail employees
1
Retail trade
1
Retailing
1
Service management
1
Service quality
1
Services marketing
1
Social norm
1
Soziale Norm
1
Surveys
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Viral marketing
1
Virales Marketing
1
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Harris, Lloyd C.
Aksoy, Lerzan
6
Klaus, Philipp
5
Buoye, Alexander
4
Keiningham, Timothy
4
Mattila, Anna S.
4
Alkire, Linda
3
Lariviere, Bart
3
Sharma, Piyush
3
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bloemer, Johanna M.
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
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2
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2
Gounaris, Spiros
2
Gruber, Thorsten
2
Hillebrand, Bas
2
Joosten, Herm
2
Kim, Jong Min
2
Malthouse, Edward C.
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Palmer, Adrian
2
Seger-Guttmann, Tali
2
Sparks, Beverley
2
Stathakopoulos, Vlasis
2
Voorhees, Clay M.
2
Wirtz, Jochen
2
Wu, Luorong
2
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Al-Hawari, Mohd Ahmad
1
Albrecht, Carmen-Maria
1
Ali, Fayaz
1
Allsopp, Jason
1
Almanza, Barbara
1
Anaya, Gerardo Joel
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Journal of service management
The journal of services marketing
Journal of retailing
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
3
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Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Saved in:
2
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
3
The dark side of customer service
Harris, Lloyd C.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008738384
Saved in:
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