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~isPartOf:"Journal of service management"
~isPartOf:"The journal of services marketing"
~subject:"Beschwerdemanagement"
~subject:"Kundenzufriedenheit"
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Search: "Consumer behaviour"
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Beschwerdemanagement
Kundenzufriedenheit
Consumer behaviour
363
Konsumentenverhalten
362
Beziehungsmarketing
171
Relationship marketing
171
Customer satisfaction
139
Dienstleistungsqualität
138
Service quality
138
Customer service
42
Kundenservice
42
Dienstleistungssektor
40
Emotion
40
Service industry
40
Viral marketing
31
Virales Marketing
31
Brand management
29
Markenführung
29
Social Web
29
Social web
29
Complaint management
28
Customer experience
28
Customer integration
27
Einzelhandel
27
Kundenintegration
27
Retail trade
27
Online retailing
25
Online-Handel
25
Satisfaction
24
Services
23
USA
23
United States
23
Dienstleistung
21
Brand image
20
Markenimage
20
Selbstbedienung
17
Self-service
17
Corporate Social Responsibility
16
Corporate social responsibility
16
Customer engagement
16
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Undetermined
95
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Article
150
Book / Working Paper
1
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All
Article in journal
151
Aufsatz in Zeitschrift
151
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
151
Author
All
Mattila, Anna S.
7
Aksoy, Lerzan
6
Klaus, Philipp
5
Buoye, Alexander
4
Keiningham, Timothy
4
Sharma, Piyush
4
Alkire, Linda
3
Harris, Lloyd C.
3
Lariviere, Bart
3
Wirtz, Jochen
3
Wu, Luorong
3
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bloemer, Johanna M.
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Burton, Jamie
2
Choi, Beom Joon
2
Cooil, Bruce
2
Edvardsson, Bo
2
Gounaris, Spiros
2
Gruber, Thorsten
2
Hillebrand, Bas
2
Joosten, Herm
2
Kim, Jong Min
2
Kim, Namwoon
2
Malthouse, Edward C.
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Palmer, Adrian
2
Seger-Guttmann, Tali
2
Sparks, Beverley
2
Stathakopoulos, Vlasis
2
Svari, Sander
2
Svensson, Göran
2
Tam, Jackie L. M.
2
Tronvoll, Bård
2
Voorhees, Clay M.
2
Ahmad, Hassan
1
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Published in...
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Journal of service management
The journal of services marketing
Journal of retailing and consumer services
324
International journal of hospitality management
197
Journal of business research : JBR
165
Journal of hospitality marketing & management
99
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
80
Cogent business & management
74
Services marketing quarterly
59
Psychology & marketing
55
Tourism management : research, policies, practice
54
The service industries journal
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Asia Pacific journal of marketing and logistics
47
Journal of service research : JSR
45
Service business
41
Journal of strategic marketing
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
European journal of marketing : EJM
37
Tourism management perspectives : TMP
36
International journal of electronic marketing and retailing : IJEMR
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
The international journal of bank marketing : IJBM
34
The international review of retail, distribution and consumer research
32
International journal of consumer studies
29
Journal of the Academy of Marketing Science
29
International journal of retail and distribution management
27
Journal of retailing
27
The TQM journal : the international review of organizational improvement
27
Journal of Asian finance, economics and business : JAFEB
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of internet commerce
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Managing service quality : MSQ ; an international journal
25
Total quality management & business excellence
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
24
International journal of services and operations management
23
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ECONIS (ZBW)
151
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1
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10
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151
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1
The role of information for the customer journey in mobile food ordering apps
Rita, Paulo
;
Eiriz, Vasco
;
Conde, Beatriz
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 574-591
Persistent link: https://www.econbiz.de/10014276932
Saved in:
2
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
3
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
4
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
5
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
6
Does language shape the mind? : linguistic fluency and perception of service quality
Kim, Jong Min
;
Park, Sungjun
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10013542893
Saved in:
7
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
Saved in:
8
Understanding how mindfulness sustains customer cocreation effort and transforms service value to well-being
Le Nguyen Hau
;
My-Quyen Thi Mai
;
Tram-Anh Ngoc Pham
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 248-260
Persistent link: https://www.econbiz.de/10013542937
Saved in:
9
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
10
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
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