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~isPartOf:"Journal of service management"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Vertrauen"
~type_genre:"Fallstudie"
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Journal of service management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
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Best Practice in Marketing : Erfolgsbeispiele zu den vier Kernaufgaben im Marketing
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Cases on ...
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Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
1
E-retailing challenges and opportunities in the global marketplace
1
Handbuch Kundenbindungsmanagement
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Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
1
International journal of contemporary hospitality management
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International journal of electronic customer relationship management : IJECRM
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International journal of management & enterprise development : IJMED
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International journal of quality and service sciences
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International journal of value chain management : IJVCM
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Journal of business and psychology
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Management research review
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Markt, Kommunikation, Innovation : MKI
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Modern banking : applied theory and practice
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Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic marketing in tourism services
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The Routledge companion to nonprofit marketing
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The evolution of nonprofit marketing
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Tourism management : research, policies, practice
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Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
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