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~isPartOf:"Journal of service management"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Kundenzufriedenheit"
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Search: "Consumer behaviour"
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Kundenzufriedenheit
Consumer behaviour
237
Konsumentenverhalten
236
Beziehungsmarketing
74
Customer satisfaction
74
Relationship marketing
74
Holiday behaviour
59
Urlaubsverhalten
59
Tourism
48
Tourismus
48
Dienstleistungsqualität
45
Service quality
45
Emotion
30
Tourism industry
27
Tourismuswirtschaft
27
Tourism marketing
25
Tourismusmarketing
25
Brand image
24
Brand management
24
Markenführung
24
Markenimage
24
Viral marketing
23
Virales Marketing
23
Hotel industry
21
Hotellerie
21
Social Web
19
Social web
19
Satisfaction
17
Internet marketing
15
Online retailing
15
Online-Handel
15
Online-Marketing
15
Customer integration
14
Kundenintegration
14
China
12
Perception
12
Wahrnehmung
12
Dienstleistungssektor
11
Experiment
11
Service industry
11
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Undetermined
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73
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1
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74
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74
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1
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English
74
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Aksoy, Lerzan
5
Prayag, Girish
4
Buoye, Alexander
3
Keiningham, Timothy
3
Bloemer, Johanna M.
2
Cervera-Taulet, Amparo
2
Cooil, Bruce
2
Hillebrand, Bas
2
Huan, Tzung-cheng
2
Joosten, Herm
2
Lariviere, Bart
2
Malthouse, Edward C.
2
Muskat, Birgit
2
Sparks, Beverley
2
Taheri, Babak
2
Wirtz, Jochen
2
Wu, Luorong
2
Xu, Jing
2
Albayrak, Tahir
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Aslan, Marjan
1
Batat, Wided
1
Bornemann, Torsten
1
Bouzdine-Chameeva, Tatiana
1
Bradley, Graham L.
1
Brunner, Amelia
1
Burton, Jamie
1
Bustamante, Juan Carlos
1
Caber, Meltem
1
Cai, Xiaomei
1
Calderón Garcia, Haydée
1
Cao, Xiulian
1
Casadesús, Martí
1
Chang, Mengqian
1
Chen, Hung-Bin
1
Chen, Kuan-Ying
1
Chen, Yong
1
Cheng, Mingming
1
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Journal of service management
Tourism management perspectives : TMP
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
57
Tourism management : research, policies, practice
54
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Journal of strategic marketing
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service research : JSR
38
International journal of electronic marketing and retailing : IJEMR
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business information systems : IJBIS
22
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ECONIS (ZBW)
74
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74
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1
Unexpected surprise : emotion analysis and aspect based sentiment analysis (ABSA) of user generated comments to study behavioral intentions of tourists
Mehra, Payal
- In:
Tourism management perspectives : TMP
45
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014283421
Saved in:
2
How perceived authenticity affects tourist satisfaction and behavioral intention towards natural disaster memorials : a mediation analysis
Wang, Jinwei
;
Chang, Mengqian
;
Luo, Xianrong
;
Qiu, Rui
; …
- In:
Tourism management perspectives : TMP
46
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014310295
Saved in:
3
Exploring cruise tourists' sentiment expression pattern from online reviews : an insight into market positioning
Sun, Xiaodong
;
Cao, Xiulian
;
Lau, Yui-yip
- In:
Tourism management perspectives : TMP
49
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014554178
Saved in:
4
Airline travellers' ethnocentric tendencies and their impact on travellers' behaviours : extending consumer ethnocentrism to airline services
Ragab, Hany
;
Polo-Peña, Ana I.
;
Mahrous, Abeer A.
- In:
Tourism management perspectives : TMP
49
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014554185
Saved in:
5
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
6
The impact of restorative destination environments on tourists' well-being and environmentally responsible behavior : a reasonable person model
Qiu, Hanqin
;
Wang, Guoquan
;
Ren, Lianping
;
Zhang, Junjiao
; …
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013494148
Saved in:
7
The self-concept and psychological antecedents of intention to recommend a heritage site : the moderating effects of visitor type
Prayag, Girish
;
Pung, Jessica Mei
;
Lee, Craig
;
Del …
- In:
Tourism management perspectives : TMP
42
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013364428
Saved in:
8
The relationship between place attachment and tourist loyalty : a meta-analysis
Zou, Wenbo
;
Wei, Wei
;
Ding, Shuangying
;
Xue, Jianhong
- In:
Tourism management perspectives : TMP
43
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013471536
Saved in:
9
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
10
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
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