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~isPartOf:"Journal of service management"
~isPartOf:"Working paper"
~person:"Bloemer, Johanna M."
~subject:"Kinder"
~subject:"Kundenzufriedenheit"
~subject:"Sozialer Indikator"
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Sozialer Indikator
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Bloemer, Johanna M.
Clark, Andrew E.
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Journal of service management
Working paper
International journal of business communication : IJBC ; a publication of the Association of Business Communication
1
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Service business
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ECONIS (ZBW)
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Consumer control in service recovery : beyond decisional control
Joosten, Herm
;
Bloemer, Johanna M.
;
Hillebrand, Bas
- In:
Journal of service management
28
(
2017
)
3
,
pp. 499-519
Persistent link: https://www.econbiz.de/10011758717
Saved in:
2
Is more customer control of services always better?
Joosten, Herm
;
Bloemer, Johanna M.
;
Hillebrand, Bas
- In:
Journal of service management
27
(
2016
)
2
,
pp. 218-246
Persistent link: https://www.econbiz.de/10011565155
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