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~isPartOf:"Journal of service management"
~person:"Forman, Andrew M."
~subject:"Customer service"
~subject:"Gesundheitswesen"
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Forman, Andrew M.
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Domestic versus offshore service providers : the impact of cost, time, and quality sacrifices on consumer choice
Forman, Andrew M.
;
Thelen, Shawn
;
Shapiro, Terri
- In:
Journal of service management
26
(
2015
)
4
,
pp. 608-624
Persistent link: https://www.econbiz.de/10011416771
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