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~isPartOf:"Journal of service management"
~person:"Gelbrich, Katja"
~person:"Sharma, Piyush"
~subject:"Interkulturelles Management"
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Interkulturelles Management
Cross-cultural management
1
Cultural identity
1
Customer satisfaction
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Customer service
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Dienstleistung
1
Dienstleistungsqualität
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Dienstleistungssektor
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Intercultural
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Kulturelle Identität
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Kundenservice
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Kundenzufriedenheit
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Perceived cultural distance
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Service encounter
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Service industry
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Gelbrich, Katja
Sharma, Piyush
Kim, Namwoon
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Tam, Jackie L. M.
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Journal of service management
Ilmenauer Schriften zur Betriebswirtschaftslehre
3
The journal of services marketing
2
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
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ECONIS (ZBW)
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Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
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