//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
~person:"Grewal, Dhruv"
~person:"Wu, Luorong"
~subject:"Consumer behaviour"
~subject:"Dienstleistungsqualität"
~subject:"Emotion"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Consumer Behaviour"
Narrow search
Delete all filters
| 9 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Dienstleistungsqualität
Emotion
Service quality
Customer satisfaction
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Beschwerdemanagement
1
Blame attributions
1
Complaint management
1
Ethnic group
1
Ethnicity
1
Ethnische Gruppe
1
Gender
1
Geschlecht
1
Hotel industry
1
Hotel photos
1
Hotellerie
1
Mediated experience
1
Mediated servicescape
1
Mediation
1
Online booking
1
Online retailing
1
Online-Handel
1
Role Congruity Theory
1
Service failure
1
Servicescape
1
Stereotypes
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
Article
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Grewal, Dhruv
Wu, Luorong
Aksoy, Lerzan
7
Keiningham, Timothy
5
Wirtz, Jochen
5
Bloemer, Johanna M.
4
Malthouse, Edward C.
4
Mattila, Anna S.
4
Buoye, Alexander
3
Cooil, Bruce
3
Hammedi, Wafa
3
Lariviere, Bart
3
Edvardsson, Bo
2
Gruber, Thorsten
2
Hammerschmidt, Maik
2
Hillebrand, Bas
2
Hollebeek, Linda D.
2
Joosten, Herm
2
Kandampully, Jay
2
Keiningham, Timothy Lee
2
Kunz, Werner
2
Lemmink, Jos
2
Leroi-Werelds, Sara
2
Lin, Jiun-sheng Chris
2
Meyer, Anton
2
Ramaseshan, B.
2
Rust, Roland T.
2
Sparks, Beverley
2
Tronvoll, Bård
2
Ahuvia, Aaron
1
Akaka, Melissa Archpru
1
Akpinar, Ezgi
1
Al-Jabri, Ibrahim M.
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Ambika, Anupama
1
Ambtman, Anouk den
1
Aslan, Marjan
1
Bartsch, Silke
1
Batat, Wided
1
more ...
less ...
Published in...
All
Journal of service management
Journal of retailing
13
International journal of hospitality management
12
Journal of the Academy of Marketing Science
9
Journal of marketing
7
Journal of business research : JBR
6
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing research
5
MSI reports : working paper series
4
Psychology & marketing
4
International journal of contemporary hospitality management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of hospitality marketing & management
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of marketing research : JMR
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
Cornell hospitality quarterly : CQ
1
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
1
Journal of service research : JSR
1
Journal of travel and tourism marketing
1
Review of marketing research
1
The Cornell hospitality quarterly
1
The journal of consumer marketing
1
The journal of product & brand management
1
more ...
less ...
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
2
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->