//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
~person:"Heidenreich, Sven"
~person:"Tam, Jackie L. M."
~subject:"Customer satisfaction"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"After-sales service"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Service quality
Cross-cultural management
1
Cultural identity
1
Customer service
1
Dienstleistung
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Intercultural
1
Interkulturelles Management
1
Kulturelle Identität
1
Kundenservice
1
Kundenzufriedenheit
1
Perceived cultural distance
1
Service encounter
1
Service industry
1
Service outcome
1
Service role
1
Services
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Heidenreich, Sven
Tam, Jackie L. M.
Edvardsson, Bo
2
Tronvoll, Bård
2
Amelia, Amelia
1
Baaklini, Eliane Sam
1
Bolton, Ruth N.
1
Brengman, Malaika
1
Chase, Richard B.
1
Cheng, Shuoxin
1
Dasu, Sriram
1
De Zanet, Fabrice
1
Delcourt, Cécile
1
Do, Khoa The
1
Ellway, Benjamin P. W.
1
Forman, Andrew M.
1
Frimpong, Kwabena
1
Gauquier, Laurens de
1
Gip, Huy
1
Gremler, Dwayne D.
1
Groth, Markus
1
Guchait, Priyanko
1
Gustafsson, Anders
1
Kim, Namwoon
1
Kunz, Werner H.
1
Lin, Cheng-Yu
1
Lin, Jiun-Sheng Chris
1
Liu, Wei
1
Mahr, Dominik
1
Marshall, Roger
1
Mathies, Christine
1
McColl-Kennedy, Janet R.
1
Mennens, Kars
1
Minbashian, Amirali
1
Nguyen, Helena
1
Odekerken-Schröder, Gaby
1
Paluch, Stefanie
1
Patterson, Paul G.
1
Pitardi, Valentina
1
Riel, Allard C. R. van
1
Schepers, Jeroen
1
Shapiro, Terri
1
more ...
less ...
Published in...
All
Journal of service management
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Services marketing quarterly
1
The journal of services marketing
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->