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~isPartOf:"Journal of service management"
~person:"Keiningham, Timothy"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
5
Konsumentenverhalten
5
Beziehungsmarketing
3
Customer satisfaction
3
Relationship marketing
3
Financial services
2
Finanzdienstleistung
2
Satisfaction
2
Share of wallet
2
Communication
1
Consumer behavior
1
Customer commitment
1
Customer loyalty
1
Distribution channel
1
Double jeopardy
1
Kommunikation
1
Longitudinal
1
Longitudinal data
1
Loyalty
1
Market share
1
Marktanteil
1
Panel
1
Panel study
1
Panel survey data
1
Relative metrics
1
Segmentation methods
1
Service encounters
1
USA
1
United States
1
Vertriebsweg
1
Viral marketing
1
Virales Marketing
1
Zufriedenheit
1
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English
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Keiningham, Timothy
Aksoy, Lerzan
5
Buoye, Alexander
3
Bloemer, Johanna M.
2
Cooil, Bruce
2
Hillebrand, Bas
2
Joosten, Herm
2
Lariviere, Bart
2
Malthouse, Edward C.
2
Sparks, Beverley
2
Wirtz, Jochen
2
Wu, Luorong
2
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Aslan, Marjan
1
Batat, Wided
1
Bornemann, Torsten
1
Bouzdine-Chameeva, Tatiana
1
Bradley, Graham L.
1
Brunner, Amelia
1
Burton, Jamie
1
Bustamante, Juan Carlos
1
Christ-Brendemühl, Sonja
1
De Keyser, Arne
1
Durrieu, Francois
1
Edvardsson, Bo
1
El-Manstrly, Dahlia
1
Fisk, Raymond P.
1
Füller, Johann
1
Gazzoli, Gabriel
1
Georgi, Dominik
1
Groth, Markus
1
Gruber, Thorsten
1
Ha, Young
1
Hammedi, Wafa
1
Han, Rachel
1
Hancer, Murat
1
Harris, Lloyd C.
1
Hattula, Stefan
1
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Journal of service management
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service research : JSR
1
The journal of services marketing
1
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ECONIS (ZBW)
3
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1
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
2
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
3
Does satisfaction matter more if a multichannel customer is also a multicompany customer?
Larivière, Bart
;
Aksoy, Lerzan
;
Cooil, Bruce
; …
- In:
Journal of service management
22
(
2011
)
1
,
pp. 39-66
Persistent link: https://www.econbiz.de/10009010795
Saved in:
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