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~isPartOf:"Journal of service management"
~person:"Kingshott, Russel P. J."
~person:"Söderlund, Magnus"
~subject:"Satisfaction"
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Satisfaction
Customer satisfaction
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Kingshott, Russel P. J.
Söderlund, Magnus
Aksoy, Lerzan
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Allsopp, Jason
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Otterbring, Tobias
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Journal of service management
The international review of retail, distribution and consumer research
2
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ECONIS (ZBW)
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Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
2
Preferential treatment in the service encounter
Söderlund, Magnus
;
Liljander, Veronica
;
Gummerus, Johanna
- In:
Journal of service management
25
(
2014
)
4
,
pp. 512-530
Persistent link: https://www.econbiz.de/10010405209
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