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~isPartOf:"Journal of service management"
~person:"Söderlund, Magnus"
~subject:"Categorization"
~subject:"Satisfaction"
~subject:"Service encounters"
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Categorization
Satisfaction
Service encounters
Customer satisfaction
2
Kundenzufriedenheit
2
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1
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1
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Poor and rich customers
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Söderlund, Magnus
Aksoy, Lerzan
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Journal of service management
Journal of retailing and consumer services
3
The international review of retail, distribution and consumer research
2
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ECONIS (ZBW)
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Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
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2
Preferential treatment in the service encounter
Söderlund, Magnus
;
Liljander, Veronica
;
Gummerus, Johanna
- In:
Journal of service management
25
(
2014
)
4
,
pp. 512-530
Persistent link: https://www.econbiz.de/10010405209
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