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~isPartOf:"Journal of service management"
~person:"Söderlund, Magnus"
~subject:"Consumer behaviour"
~subject:"Satisfaction"
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Consumer behaviour
Satisfaction
Customer satisfaction
2
Kundenzufriedenheit
2
Service encounters
2
Beziehungsmarketing
1
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1
Customer service
1
Dienstleistungsmarketing
1
Dienstleistungsqualität
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Gerechtigkeit
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Justice
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Perceived justice
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Poor and rich customers
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Preferential treatment
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Söderlund, Magnus
Aksoy, Lerzan
5
Buoye, Alexander
3
Keiningham, Timothy
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Bloemer, Johanna M.
2
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Journal of service management
Journal of retailing and consumer services
6
The international review of retail, distribution and consumer research
5
Nordic journal of business : NJB
1
SSE EFI working paper series in business administration
1
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ECONIS (ZBW)
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Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
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2
Preferential treatment in the service encounter
Söderlund, Magnus
;
Liljander, Veronica
;
Gummerus, Johanna
- In:
Journal of service management
25
(
2014
)
4
,
pp. 512-530
Persistent link: https://www.econbiz.de/10010405209
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