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~isPartOf:"Journal of service management"
~person:"Semeijn, Janjaap"
~subject:"Dienstleistungsqualität"
~subject:"Health care system"
~type_genre:"Article in journal"
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Semeijn, Janjaap
Edvardsson, Bo
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Journal of service management
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Managing in-store logistics : a fresh perspective on retail service
Bouzaabia, Olfa
;
Riel, Allard C. R. van
;
Semeijn, Janjaap
- In:
Journal of service management
24
(
2013
)
2
,
pp. 112-129
Persistent link: https://www.econbiz.de/10009742806
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Waiting for service at the checkout : negative emotional responses, store image and overall satisfaction
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Ribbink, Dina
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10009554271
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