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~isPartOf:"Journal of service management"
~source:"econis"
~subject:"Arbeitsverhalten"
~subject:"Kundenservice"
~subject:"Qualifikation"
~subject:"Working conditions"
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Arbeitsverhalten
Kundenservice
Qualifikation
Working conditions
Dienstleistungsberufe
6
Service workers
6
Emotion
3
Beziehungsmarketing
2
Consumer behaviour
2
Dienstleistungssektor
2
Employee retention
2
Konsumentenverhalten
2
Mitarbeiterbindung
2
Relationship marketing
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Service industry
2
Work behaviour
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2007-2008
1
Academic-practitioner gap
1
Arbeitsgruppe
1
Arbeitskräfte
1
Coping strategy
1
Coping-Strategie
1
Creativity
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Customer satisfaction
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Customer service
1
Dienstleistung
1
Dienstleistungsmarketing
1
Employee vulnerability
1
Friseurhandwerk
1
Frontline service employees (FLEs)
1
Future workforce challenges
1
Gewalt
1
Hairdressing industry
1
Human Resource Management
1
Industry insights
1
Intelligence
1
Intelligenz
1
Israel
1
Kreativität
1
Kundenzufriedenheit
1
Leistungsmotivation
1
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Anaza, Nwamaka A.
1
Birgelen, Marcel van
1
Delcourt, Cécile
1
Golubovskaya, Maria
1
Gouthier, Matthias H. J.
1
Gremler, Dwayne D.
1
Rhein, Miriam
1
Riel, Allard C. R. van
1
Rutherford, Brian A.
1
Solnet, David
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Journal of service management
The journal of services marketing
8
Journal of business research : JBR
3
Journal of service research : JSR
3
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
3
AMS-Report
2
Arbeitspapier
2
Australasian marketing journal
2
CESifo working papers
2
Discussion paper series / IZA
2
European journal of marketing : EJM
2
Forschung aus der Hans-Böckler-Stiftung
2
The Oxford handbook of offshoring and global employment
2
Arbeit erforschen und gestalten : ein Querschnitt durch die Arbeitsforschung in der Sozialforschungsstelle Dortmund
1
Arbeit und Soziales
1
Asia Pacific journal of marketing and logistics
1
Australian journal of management
1
British journal of management : BJM
1
CESifo Working Paper Series
1
CLIC executive briefing
1
Economia dei servizi : mercati, istituzioni, management
1
Employee relations
1
Global business and organizational excellence : a review of research & best practices
1
Graue Reihe
1
Harvard business review : HBR
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International journal of quality and service sciences
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of selection and assessment
1
International journal of services and operations management
1
Journal for global business advancement : JGBA
1
Journal of business and psychology
1
Journal of international economics
1
Journal of managerial psychology
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service theory and practice : JSTP
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ECONIS (ZBW)
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1
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
2
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
3
How organizational and employee-customer identification, and customer orientation affect job engagement
Anaza, Nwamaka A.
;
Rutherford, Brian A.
- In:
Journal of service management
23
(
2012
)
5
,
pp. 616-639
Persistent link: https://www.econbiz.de/10009666546
Saved in:
4
Organizational pride and its positive effects on employee behavior
Gouthier, Matthias H. J.
;
Rhein, Miriam
- In:
Journal of service management
22
(
2011
)
5
,
pp. 633-649
Persistent link: https://www.econbiz.de/10009405799
Saved in:
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