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~isPartOf:"Journal of service management"
~subject:"Customer service"
~subject:"Emotion"
~subject:"Gesundheitswesen"
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Customer service
Emotion
Gesundheitswesen
Dienstleistungsqualität
94
Service quality
94
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
32
Konsumentenverhalten
32
Services
25
Dienstleistung
24
Dienstleistungssektor
22
Service industry
22
Kundenservice
21
Customer integration
15
Kundenintegration
15
Betriebliche Wertschöpfung
13
Health care system
13
Value creation
13
Customer experience
10
Dienstleistungsmanagement
10
Health care
10
Service management
10
Gesundheitsversorgung
9
Beschwerdemanagement
8
Complaint management
8
Robot
8
Roboter
8
Arbeitszufriedenheit
7
Job satisfaction
7
Service innovation
7
Dienstleistungsmarketing
6
Einzelhandel
6
Retail trade
6
Satisfaction
6
Service recovery
6
Service-Dominant Logic
6
Service-dominant logic
6
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Undetermined
18
Free
5
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Article
36
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Article in journal
36
Aufsatz in Zeitschrift
36
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English
36
Author
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Tronvoll, Bård
3
Beirão, Gabriela
2
Edvardsson, Bo
2
Elg, Mattias
2
Engström, Jon
2
Fisk, Raymond P.
2
Mahr, Dominik
2
McColl-Kennedy, Janet R.
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Patrício, Lia
2
Riel, Allard C. R. van
2
Witell, Lars
2
Amelia, Amelia
1
Anderson, Laurel
1
Baaklini, Eliane Sam
1
Beierlein, Andrea
1
Bolton, Ruth N.
1
Bombert-Peters, Yvette
1
Brengman, Malaika
1
Cases, Anne-Sophie
1
Chase, Richard B.
1
Cheng, Shuoxin
1
Dasu, Sriram
1
De Gosson de Varennes, Serge
1
De Zanet, Fabrice
1
Delcourt, Cécile
1
Do, Khoa The
1
Ellway, Benjamin P. W.
1
Forman, Andrew M.
1
Frimpong, Kwabena
1
Fuglsang, Lars
1
Fusco, Floriana
1
Gauquier, Laurens de
1
Gip, Huy
1
Gremler, Dwayne D.
1
Groth, Markus
1
Guchait, Priyanko
1
Guglielmetti, Chiara
1
Gustafsson, Anders
1
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Published in...
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Journal of service management
International journal of hospitality management
105
Journal of retailing and consumer services
72
The journal of services marketing
70
Journal of business research : JBR
62
The service industries journal
36
International journal of contemporary hospitality management
34
The TQM journal : the international review of organizational improvement
32
Journal of health organization and management
31
Journal of hospitality marketing & management
28
Journal of service research
27
Journal of service research : JSR
27
Health care management review : HCM review
24
Service business
24
International journal of services and operations management
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
22
Services marketing quarterly
21
International journal of quality and service sciences
20
Total quality management & business excellence
20
Journal of travel and tourism marketing
19
NBER Working Paper
19
Technological forecasting & social change : an international journal
19
Journal of service theory and practice
18
NBER working paper series
18
International journal of productivity and quality management : IJPQM
17
Working paper / National Bureau of Economic Research, Inc.
17
Journal of health economics
16
Health marketing quarterly
15
Managing service quality : MSQ ; an international journal
15
Quality management journal : QMJ
15
Journal of the Academy of Marketing Science
14
Journal of service theory and practice : JSTP
13
Tourism management : research, policies, practice
13
International journal of services, economics and management
12
Journal of air transport management
12
Management science : journal of the Institute for Operations Research and the Management Sciences
12
Psychology & marketing
12
International journal of quality & reliability management
11
Manufacturing & service operations management : M & SOM
11
CHE research paper
10
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ECONIS (ZBW)
36
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
5
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
6
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
7
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
8
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
9
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
10
A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes
Yue, Yumeng
;
Zettna, Nate
;
Cheng, Shuoxin
;
Nguyen, Helena
- In:
Journal of service management
34
(
2023
)
5
,
pp. 941-969
Persistent link: https://www.econbiz.de/10014456519
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