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Does service-dominant design result in a better service system?
Edvardsson, Bo
;
Ng, Gloria
;
Min, Choo Zhi
;
Firth, Robert
; …
- In:
Journal of service management
22
(
2011
)
4
,
pp. 540-556
Persistent link: https://www.econbiz.de/10009304730
Saved in:
2
Does service-dominant design result in a better service system?
Edvardsson, Bo
;
Ng, Gloria
;
Min, Choo Zhi
;
Firth, Robert
; …
- In:
Journal of service management
22
(
2011
)
4
,
pp. 540-557
Persistent link: https://www.econbiz.de/10009286396
Saved in:
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