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~isPartOf:"Journal of service management"
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Search: subject:"customer"
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Subject
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Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
78
Konsumentenverhalten
78
Dienstleistungsqualität
72
Service quality
72
Customer satisfaction
70
Kundenzufriedenheit
69
Customer integration
46
Kundenintegration
46
Customer service
30
Kundenservice
30
Services
28
Betriebliche Wertschöpfung
27
Dienstleistung
27
Value creation
27
Dienstleistungssektor
24
Service industry
24
Customer value
16
Kundenwert
16
Social Web
16
Social web
16
Customer experience
15
Beschwerdemanagement
14
Complaint management
14
Dienstleistungsmarketing
13
Services marketing
13
Brand management
12
Innovation
12
Markenführung
12
Dienstleistungsmanagement
11
Emotion
11
Service management
11
Value co-creation
11
Co-creation
10
Gesundheitswesen
10
Health care system
10
Robot
10
Roboter
10
Satisfaction
10
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Undetermined
91
Free
7
Type of publication
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Article
187
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
188
Aufsatz in Zeitschrift
188
Collection of articles of several authors
1
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1
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1
Language
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English
188
Author
All
Aksoy, Lerzan
7
Witell, Lars
6
Edvardsson, Bo
5
Jaakkola, Elina
5
Malthouse, Edward C.
5
McColl-Kennedy, Janet R.
5
Riel, Allard C. R. van
5
Birgelen, Marcel van
4
Bloemer, Johanna M.
4
Gustafsson, Anders
4
Hillebrand, Bas
4
Keiningham, Timothy
4
Wirtz, Jochen
4
Buoye, Alexander
3
Cooil, Bruce
3
Fisk, Raymond P.
3
Gremler, Dwayne D.
3
Hammerschmidt, Maik
3
Helkkula, Anu
3
Joosten, Herm
3
Kristensson, Per
3
Lariviere, Bart
3
Mattila, Anna S.
3
Nijssen, E. J.
3
Paluch, Stefanie
3
Patrício, Lia
3
Ponsignon, Frederic
3
Tronvoll, Bård
3
Weiger, Welf Hermann
3
Bilstein, Nicola
2
De Keyser, Arne
2
Delcourt, Cécile
2
Elg, Mattias
2
Engström, Jon
2
Giertz, Johann N.
2
Groth, Markus
2
Gruber, Thorsten
2
Grönroos, Christian
2
Halinen, Aino
2
Hammedi, Wafa
2
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Published in...
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Journal of service management
Journal of business research : JBR
1,022
Journal of retailing and consumer services
854
International journal of hospitality management
593
Industrial marketing management : the international journal for industrial and high-tech firms
552
SpringerLink / Bücher
530
Journal of Services Marketing
414
The journal of services marketing
366
The service industries journal
347
Tourism management : research, policies, practice
266
International journal of contemporary hospitality management
263
Journal of travel and tourism marketing
260
The journal of business & industrial marketing
254
Journal of the Academy of Marketing Science
252
Journal of hospitality marketing & management
240
Journal of strategic marketing
231
International Journal of Bank Marketing
219
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
218
European Journal of Marketing
217
Psychology & marketing
211
IMF Staff Country Reports
202
Journal of marketing
201
Journal of service research : JSR
199
Asia Pacific journal of marketing and logistics
181
Cogent business & management
177
Journal of Consumer Marketing
176
International Journal of Contemporary Hospitality Management
175
International journal of electronic customer relationship management : IJECRM
166
Services marketing quarterly
166
European journal of marketing : EJM
163
Journal of retailing
161
Journal of marketing management : MM
156
Service business
153
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
144
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
144
Journal of Business & Industrial Marketing
142
Strategic Direction
142
International journal of production economics
141
Gabler Edition Wissenschaft
138
Marketing intelligence & planning
138
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Source
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ECONIS (ZBW)
188
Showing
1
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10
of
188
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date (oldest first)
1
Customer-to-customer
interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Some agents are more similar than others :
customer
orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
3
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
4
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
5
Making the
customer
experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
6
Bridging two tales of engagement : a meta-analytic review of employee engagement and
customer
engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
7
A meta-analysis of the impact of
customer
mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
8
The extended reality technology (ERT) framework for designing
customer
and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
9
Designing augmented reality services for enhanced
customer
experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
10
Customer
fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
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