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~isPartOf:"Journal of service research"
~language:"bul"
~language:"eng"
~language:"msa"
~person:"Gould, Stephen J."
~person:"Kim, Jungkeun"
~person:"Sprott, David E."
~person:"Sung, Yongjun"
~subject:"Consumer behaviour"
~subject:"Online-Marketing"
~subject:"Persönlichkeitsmerkmal"
~subject:"Service industry"
~subject:"Stakeholder"
~subject:"automation"
~type_genre:"Article in journal"
~type_genre:"Konferenzbeitrag"
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Consumer behaviour
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2
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2
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Gould, Stephen J.
Kim, Jungkeun
Sprott, David E.
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Huang, Ming-Hui
5
Lemon, Katherine N.
4
Subramony, Mahesh
4
Brady, Michael K.
3
Groth, Markus
3
Gustafsson, Anders
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Hollebeek, Linda D.
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Keiningham, Timothy
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McColl-Kennedy, Janet R.
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Grégoire, Yany
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Journal of service research
Psychology & marketing
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
13
Journal of business research : JBR
8
International journal of advertising : the review of marketing communications
6
Marketing letters : a journal of research in marketing
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Journal of retailing and consumer services
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European journal of marketing
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International journal of advertising : the quarterly review of marketing communications
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The journal of brand management : an international journal
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Australasian marketing journal
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International journal of hospitality management
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Journal of marketing communications
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Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
2
Journal of retailing
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Journal of travel and tourism marketing
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Corporate reputation review : an international journal
1
European journal of marketing : EJM
1
Food policy : economics planning and politics of food and agriculture
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of advertising : official publication of the American Academy of Advertising
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Journal of consumer affairs : official publication of the American Council on Consumer Interests
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Journal of consumer behaviour
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Journal of consumer behaviour : an international research review
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Journal of destination marketing & management
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Journal of food products marketing
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Journal of global fashion marketing : JGfM
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Journal of global marketing
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Journal of hospitality marketing & management
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Journal of marketing
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Journal of marketing management : MM
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Journal of promotion management : JPM
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Journal of public policy & marketing
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
2
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
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