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~isPartOf:"Journal of service research"
~person:"Flavián Blanco, Carlos"
~person:"Osburg, Victoria Sophie"
~subject:"service experience"
~type_genre:"Article in journal"
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Replaced by a
robot
: service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
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