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~isPartOf:"Journal of service research"
~person:"Georgi, Dominik"
~person:"Mattila, Anna S."
~person:"Rather, Raouf Ahmad"
~subject:"Service quality"
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Service quality
Beschwerdemanagement
2
Beziehungsmarketing
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Complaint management
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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service recovery
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anthropomorphism
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Georgi, Dominik
Mattila, Anna S.
Rather, Raouf Ahmad
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Grégoire, Yany
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Hollebeek, Linda D.
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Lemon, Katherine N.
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Journal of service research
International journal of hospitality management
5
Journal of business research : JBR
2
Journal of hospitality marketing & management
2
Journal of retailing and consumer services
2
Services marketing quarterly
2
Cornell hospitality quarterly : CQ
1
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
1
Handbook of hospitality marketing management
1
Interaktionen im Dienstleistungsbereich
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of retailing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management research : the journal of the Iberoamerican Academy of Management ; MRJIAM
1
Marketing : ZFP ; journal of research and management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
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The journal of services marketing
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Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
2
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
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