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~isPartOf:"Journal of service research"
~person:"Hammerschmidt, Maik"
~source:"econis"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Case study"
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The perils of service contract divestment : when and why customers seek revenge and how it can be attenuated
Haenel, Christina M.
;
Wetzel, Hauke
;
Hammerschmidt, Maik
- In:
Journal of service research
22
(
2019
)
3
,
pp. 301-322
Persistent link: https://www.econbiz.de/10012126415
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