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~isPartOf:"Journal of service research"
~person:"Mengüç, Bülent"
~subject:"Kundenzufriedenheit"
~subject:"Marketingmanagement"
~subject:"Service industry"
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Customer
participation
variation and its impact on customer service performance : underlying process and boundary conditions
Mengüç, Bülent
;
Auh, Seigyoung
;
Wang, Fatima
- In:
Journal of service research
23
(
2020
)
3
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012265762
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